WHAT IS EXCLUDED IN OUR COVER?
We will not pay for any costs arising from or in connection with:
· Boilers which are still working but you suspect may be about to breakdown, such as a noise has developed.
· Any breakdown occurring within 30 days of joining the cover
· If the Oil pump has not been upgraded to current standards, any costs arising from the replacement of the pump will be incurred by the customer.
· A boiler that is covered by manufacturers or installers warranty
· Restoring the heating caused by faults which existed prior to commencement of the assistance
· A breakdown occurring where prior advice had been given of an existing fault
· Any system which has not been properly installed, maintained, serviced or repaired in accordance with the manufacturer’s instructions
· Any system which been incorrectly used or modified, or which is faulty or inadequate as a result of manufacturer or design defect
· Failure of boiler or heating systems that have not been serviced by a qualified person within the preceding twelve months
· Assistance when upon attendance it becomes clear the situation is not a breakdown or where there is a suitable alternative method of heating premises and/or providing hot water. In this case we shall not cover the cost of the call out.
· De-Scaling or any work arising from hard water scale, or cleaning of air locks or replacing batteries
· Relighting of boilers and the correct operation or routine adjustment of time and temperature controls or the bleeding of radiators
· Fuel tanks and related fuel lines including the tiger loop if applicable
· Replacement flexible oil lines
· Damage caused to the heating system as a result of oil tank contamination
· Faults or damage caused by freezing weather conditions, subsidence or structural repairs, fore, lightning, explosion, earthquake, storm or flood. These risks should be covered by your household insurance.
· Damage caused by changes or interruption of utility supplies
· Repairs to, or financial contribution to the replacement of a system that in the Engineers opinion has been uneconomical to repair
· Situations arising where the property has been left unoccupied for 30 consecutive days or more.
· Commencing or continuing work where we consider there is a health and safety risk including the presence of hazardous materials, infestations or harassment of our personnel.
· Third party or accidental damage
· Replacement or adjustment to any decorative part
· More than one emergency breakdown arising from the same cause
· Replacing controls for under floor heating
· Repair, replacement of the flue and or problems arising from a blockage
GENERAL CONDITIONS
The assistance cannot be transferred to anyone else
* Prices listed are correct at time of publication and may be subject to change.